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Managed support


We offer managed support packages to help your charity  get the most out of Salesforce. The support is pro-active and not simply an error/ problem response service.  All packages feature regular review meetings and access to on-going training for your staff.


No tie in

Contracts are on a rolling 30 day agreement so you are not committed to long-term expenditure.



Support can be used to solve quick problems or you can build up your support hours for development or other needs.


'In house' feel

Many small and medium sized organisations can not justify the expense of an in-house database manager but still need somebody with a long-term overview of their system.  Sparklecloud managed and proactive support contracts provide a good solution in this scenario. 


Gold support

£900 per month

Quarterly review meetings

10 hours' support per month

2 on-site trainings per year

Silver support

£500 per month

Six-monthly review meetings

5 hours' support per month

1 on-site training per year

Bronze support

£300 per month

Annual review meeting

3 hours' support per month

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